FAQs

We believe “Looking great” is important as well as performance based functional support. After passing a thorough internal quality control check, our products are shipped out from our factories in Vietnam, China, and the Philippines. We give our customers exactly what they pay for, and we make every cent count. 

You'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email at support@dejoymove.com and we'll happily check it for you! 

Since we process our orders quickly, in most cases it's not possible to change or update your order. You can however give us a shout at support@dejoymove.com and our customer service team will do what they can to help to accommodate any changes before the order is packed for shipment. Please note however that this is not always possible. 

Within 14 days upon the date of delivery, email us your return request at support@dejoymove.com. We'll send you a return confirmation within 7 days. Once you receive the return confirmation, you may send back the unworn and unwashed products to our designated address. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Please keep in mind that we do not accept any returns or exchanges on underwear and items marked final sale. 

To make a purchase, find the product you like, select a color and size, and click the "Add to Cart" button. Continue adding products, or click "Checkout" to complete your order! Create a Dejoy account to make your shopping trip even smoother! Some perks include a faster checkout process with auto-filled information, easily accessible order history and status, and updates directly to your inbox about new releases and special promotions.

You'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email at support@dejoymove.com and we'll happily check it for you! 

Oh no! Recently, we've been informed by many of our local shipping partners that non-urgent and non-medical deliveries have been delayed due to the prioritization of COVID-19 vaccine distribution. But, if you send us a note at support@dejoymove.comwe'll check into it and see if we can find any additional information. 

We have warehouses in Asia, and we just secured another warehouse in the US so our products will be shipped out from two continents! 

Hey there, the shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country. 

Due to our quick order processing times, we are unable to change the details in your order once it has been confirmed and processed. If you wish to change the shipping address, please cancel your previous order and place a new one. 

Sometimes. Since we try to get product to you as quickly as possible, we process and ship orders quickly after the transaction is placed. But, feel free to send us an email at support@dejoymove.com as soon as you realize, and we'll do our best to see what we can do! 

We are sorry that once the order is being shipped, we can't process your refund, unless you are receiving the wrong item. If any other questions, feel free to reach us by support@dejoymove.com

Once your items are shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days of leeway for delivery before contacting your local carrier for more information. 

While we're confident you will love the product that you ordered, we do have a return policy in place in case something doesn't live up to your expectation, or if the sizing isn't perfect. 

You have 30 days to decide if an item is right for you. If you would like to return the item please contact us within 30 days of delivery. Please email support@dejoymove.com and indicate the item(s) you would like to return and the reason for your request. 

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.

Once you receive the return confirmation, you may send back the unworn and unwashed products to the address that we provide. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Please keep in mind that we do not accept any returns on underwear, swimwear, and items marked final sale. 

If you have not received your refund within 14 days of shipping out your returned product, please contact support@dejoymove.com.

For exchanges of products for a size swap, we would recommend that you proceed with a return and then concurrently place a second order for the correct size. That way, you won't have to wait 2 additional weeks for us to receive the product before we send it out, and we can get it shipped to you as soon as possible. If you have any questions about this, please feel free to shoot us an email at support@dejoymove.com.

Refunds will be issued to the payment method used to make the purchase. You will receive email confirmation of the refund once it has been completed. If you have not received the refund in your account within 14 days, please contact your bank with proof of confirmation so they can assist in speeding up the approval process. 

If an item you ordered is out of stock, you can either cancel the order for a refund, or email us at support@dejoymove.com to replace the item with another product.

We understand that you have to try on the products to know if they fit, but please keep in mind that if there are remnants of makeup, deodorant, and/or perfume, we cannot accept the return. When trying on underwear, please wear another pair underneath. 

You must pay for shipping to return or exchange an item.

If you receive a damaged or flawed item, or if it doesn't seem to match the description on our site of the item you ordered, send us an email at support@dejoymove.com as soon as possible. After review, when possible we will send you a replacement product or refund you for the price of the defective item. 

We know that's tricky sometimes to figure out fit and sizing when online shopping! We've created a size guide to help you select the right sizes, and you can find this guide on all our product pages. If you're still unsure, then send us an email at support@dejoymove.com and we'll help you out! 

Dejoy comes out with new collections each season! If the item you want is out of stock, sign up for the "Back in Stock" email alert on the product page of the item in question to be notified when it's available. 

We use a variety of materials for our products, but the main ones are nylon, spandex, and cotton. All of our fabrics are high-quality, high-elasticity, and breathable, in order to give you the comfiest and softest products possible.

We recommend washing our garments with gentle detergents and at low temperatures. It's better for the environment, and for your clothes! You can find more detailed recommendations on the tags of your product.  

Certain items we sell are on a “pre-order” and "JIT: Just In Time" model which allows us to order just enough materials to meet the demand for our customers. And we are working hard to expand this model to more and more products. 

We accept all major credit cards (VISA, MasterCard, Discover, AMEX)and PayPal. Please note that some banks may charge users foreign transaction fees when you pay by credit card. 

There could be a few reasons. If you paid via credit card or PayPal, send us a note at support@dejoymove.com and we'll investigate. 

All orders are placed in USD. If your payment method's original tender type is not USD, your bank or payment facilitator will convert to your local currency at their current daily exchange rate. This also means that if you return a product or receive a refund, it will be issued in the same USD amount that you paid, based on the current daily exchange rate at the time of refund. It is possible those amounts may differ slightly. 

Our sales and discounts are only available for a limited time, and we are unfortunately unable to offer price adjustments. To stay in the loop, subscribe to our mailing list and follow us on social media @dejoymove! 

It could be a few reasons. For one, shipping fees are nonrefundable. Or it could be that your order, placed in USD, had a different daily exchange rate to your local currency at the time of order than at the time a refund was processed. Send us an email at support@dejoymove.com and we'll investigate and find out why there may be a difference. 

We love to hear from our customers! You can drop us a note on Instagram or feel free to send us an email support@dejoymove.com with your feedback or suggestion.

As a young start-up, we appreciate everyone's interest in the expansion of our product categories! We do hope to launch products outside of women's fashion in the near future.  

We have stringent measures in place to vet our manufacturing partners as we have many dejoy staff members on location at many production facilities. Since we put a lot of consideration into our manufacturing process, we are working on a public commitment to our customers that we hope to put out soon.  

Product Review Guideline

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3. If you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, you can contact us by sending email to support@dejoymove.com directly.

Enjoy writing your review!

This depends by the country or region to which the package is addressed. Once it ships out of one of our warehouses (either in China or in the US), it will be handled by local couriers in the origination source. Then, once it reaches your country or region, it will be handed from the original postal courier to the local courier that services your region. You may receive two tracking numbers: one for the original courier from when it leaves our warehouse, and one for the local courier making the delivery to you!