You'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email at firstname.lastname@example.org and we'll happily check it for you!
Since we process our orders quickly, in most cases it's not possible to change or update your order. You can however give us a shout at email@example.com and our customer service team will do what they can to help to accommodate any changes before the order is packed for shipment. Please note however that this is not always possible.
Yes, we are happy to help you if the order hasn't been processed. However, please note that if the order has already been processed, we can not cancel it. Please contact us at firstname.lastname@example.org, we will do our best to find a solution!
Oh no! Recently, we've been informed by many of our local shipping partners that non-urgent and non-medical deliveries have been delayed due to the prioritization of COVID-19 vaccine distribution. Please contact us at email@example.com
We believe “Looking great” is important as well as performance based functional support. After passing a thorough internal quality control check, our products are shipped out from our factories in Vietnam, China, and the Philippines. We give our customers exactly what they pay for, and we make every cent count.
Hey there, the shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.
We're happy to help you update your order, please contact us at firstname.lastname@example.org. Kindly note that orders are typically shipped out from our warehouse in 2-3 business days, we might not be able to make changes to your order after that. We will do our best to find a solution!
While we're confident you will love the product that you ordered, we do have a return policy in place in case something doesn't live up to your expectation, or if the sizing isn't perfect.
You have 30 days to decide if an item is right for you. If you would like to return the item please contact us within 30 days of delivery. Please email email@example.com and indicate the item(s) you would like to return and the reason for your request.
Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.
Once you receive the return confirmation, you may send back the unworn and unwashed products to the address that we provide. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Please keep in mind that we do not accept any returns on underwear, swimwear, and items marked final sale.
If you have not received your refund within 14 days of shipping out your returned product, please contact us at firstname.lastname@example.org.
For exchanges of products for a size swap, we would recommend that you proceed with a return and then concurrently place a second order for the correct size. That way, you won't have to wait 2 additional weeks for us to receive the product before we send it out, and we can get it shipped to you as soon as possible. If you have any questions about this, please feel free to shoot us an email at email@example.com.
Refunds will be issued to the payment method used to make the purchase. You will receive email confirmation of the refund once it has been completed. If you have not received the refund in your account within 14 days, please contact your bank with proof of confirmation so that they can assist in speeding up the approval process.
This depends on the country or region to which the package is addressed. Once it ships out of one of our warehouses, it will be handled by local couriers in the origination source. Then, once it reaches your country or region, it will be handed from the original postal courier to the local courier that services your region. You may receive two tracking numbers: one for the original courier from when it leaves our warehouse, and one for the local courier making the delivery to you!
If an item you ordered is out of stock, you can either cancel the order for a refund, or email us at firstname.lastname@example.org to replace the item with another product.
We understand that you have to try on the products to know if they fit, but please keep in mind that if there are remnants of makeup, deodorant, and/or perfume, we cannot accept the return. When trying on underwear, please wear another pair underneath.
You must pay for shipping to return or exchange an item.
If you receive a damaged or flawed item, or if it doesn't seem to match the description on our site of the item you ordered, send us an email at email@example.com as soon as possible. After review, when possible we will send you a replacement product or refund you for the price of the defective item.
We use a variety of materials for our products, but the main ones are nylon, spandex, and cotton. All of our fabrics are high-quality, high-elasticity, and breathable, in order to give you the comfiest and softest products possible.
We recommend washing our garments with gentle detergents and at low temperatures. It's better for the environment, and for your clothes! You can find more detailed recommendations on the tags of your product.
We accept all major credit cards (VISA, MasterCard, Discover, AMEX)and PayPal. Please note that some banks may charge users foreign transaction fees when you pay by credit card.
There could be a few reasons. If you paid via credit card or PayPal, send us a note at firstname.lastname@example.org and we'll investigate.
All orders are placed in USD. If your payment method's original tender type is not USD, your bank or payment facilitator will convert to your local currency at their current daily exchange rate. This also means that if you return a product or receive a refund, it will be issued in the same USD amount that you paid, based on the current daily exchange rate at the time of refund. It is possible those amounts may differ slightly.
Our sales and discounts are only available for a limited time, and we are unfortunately unable to offer price adjustments. To stay in the loop, subscribe to our mailing list and follow us on social media!
It could be a few reasons. For one, shipping fees are nonrefundable. Or it could be that your order, placed in USD, had a different daily exchange rate to your local currency at the time of order than at the time a refund was processed. Send us an email at email@example.com and we'll investigate and find out why there may be a difference.
We have stringent measures in place to vet our manufacturing partners as we have many dejoy staff members on location at many production facilities. Since we put a lot of consideration into our manufacturing process, we are working on a public commitment to our customers that we hope to put out soon.